Support and Frequently Asked Questions
We do our best to simplify interaction with our product. But it takes time to find the best set of features. If you face with any difficulties using Easy Sync we are ready to answer all your questions. This page contains basic information that can be helpful. If we missed something, please contact us.
1. GETTING STARTED
2. HOW TO's
3. REGISTRATION & UPGRADES
4. TROUBLESHOOTING
How Do I Get Started?
Step 1. Download, Install and RunPlease review system requirements for your desktop (laptop) computer and the list of compatible mobile devices. If your hardware fits these requirements, go to the download page and get free trial version of Easy Sync. Then, run the downloaded file and follow the instructions of the wizard. Then, launch Easy Sync using a shortcut on your desktop.
Step 2. Connecting your deviceConnect your Pocket PC or Smartphone to your computer and. Use any type of connection you like: cradle, IrDA, Bluetooth. Check if the connection status in Easy Sync is "connected". If it is not, make sure that Microsoft ActiveSync (aka "Windows Mobile Device Center" in Vista) states "connected".
Step 3. Creating tasksNow you are to create tasks to sync your files and folders (click here for examples). Each task will sync, copy or move files between a folder or storage card on your mobile device and a folder on your computer or network. So, one pair of linked folders per task.
You link two folders, define the action that will be applied to files listed under them (see options) and select launch conditions (see options). You can process all subfolders as well and create a mask to filter files. For additional instructions on creating sync tasks click here...
That's it! When you finished creating a list of tasks for Easy Sync, your files and folders would be processed according to the settings you've chosen for each pair of folders.
Examples of using Easy Sync
We designed this product to bring mobility and comfort to your life. Here are just several examples of how you can use Easy Sync:
- Sync podcasts/music/videos to Storage Card (Step-by-Step)
- Sync files between two computers via Storage Card (Step-by-Step)
- Transfer photos/recordings/notes from your device (Step-by-Step)
- Backup storage card or all files (Step-by-Step)
These are just common examples. Have your own task for syncing? Contact us to find out if Easy Sync can help in your situation!
What are system requirements?
Easy Sync works on a desktop or a laptop computer with the following software installed:
- Operating System: Microsoft Windows 2000 / XP / Vista
- Microsoft .NET Framework 2.0 (download)
- Microsoft ActiveSync 4.5 (download) or Vista Windows Mobile Device Center (download)
Which mobile devices are compatible?
Easy Sync is compatible with all devices supported by Microsoft ActiveSync and Vista Windows Mobile Device Center. These are all latest models of Pocket PCs and Smartphones (may be even GPS navigators and some other gadgets, we can't monitor all devices ;) running the following versions of Windows Mobile operating system:
You can also view the list of compatible devices here.
What data Easy Sync can transfer?
Any files and folders. It won't sync your calendar, handwritten notes, contacts, tasks or Outlook folders.
I use ActiveSync, Do I need Easy Sync?
Microsoft ActiveSync synchronizes your tasks, calendar, contacts, notes, favorites. It also can sync files, but with very limited functionality. You can sync ONLY one single folder, which is PRE-DEFINED to "\My documents\" and there is no way to change it. Therefore, Microsoft ActiveSync is helpless in case you need to sync plenty of files from different folders and storage cards in different directions.
Easy Sync is designed to give you such opportunity. Synchronize, copy, move and backup unlimited number of folders from any locations, including storage cards, absolutely automatically
Easy Sync doesn't replace ActiveSync (WMDC). Moreover, our solution is based on Microsoft software and youll need ActiveSync or WMDC to make Easy Sync work. So, please do not uninstall these software it still can be helpful in synching your contacts, tasks, handwritten notes and emails. Easy Sync will take care of your files and folders.
.How to register Easy Sync?
The launches limit is enabled only for trial version of Easy Sync. You have several launches (the number may differ for each version) to evaluate the program. If you find Easy Sync useful for yourself and wish to continue using it - please buy registration key and submit it. 100% Money Back Guarantee. Review our Refund Policy for details.
How to Buy Registration Key?
We use different distribution channels, including most popular online software resellers. If you have already downloaded and installed a copy of Easy Sync, go to Help menu in the main dialog and click appropriate link to buy a registration key. You'll be automatically redirected to the order page of the reseller where you've downloaded trial version.
We trust our sales partners and can sure you that purchasing at each one of them is safe and secure. So, once more, to buy a key - click Buy in the Help menu of Easy Sync main dialog.
100% Money Back Guarantee. You can read our Refund Policy to know that we perform refunds to any unsatisfied customer. Questions? Contact us.
I've got a key, how to register my copy of Easy Sync?
Open Easy Sync and click Help - Enter registration key. Or Help - About and open Register tab. Then, enter your key in the textbox and click Register.
How to know that newer version of Easy Sync is available?
Open Easy Sync. Go to the Help menu in main dialog and click "Check for updates". You will need to be connected to the Internet, because application will contact our server to get information about version currently available for download. Easy Sync is able to do that automatically. You can enable this option in the Settings dialog, so you won't miss updates.
You can also subscribe to the rss feed of Easy Sync News and Updates blog to be notified about latest releases.
How to upgrade from earlier versions?
If you've found (or were notified about) a newer version of Easy Sync available and you wish to upgrade:
- Firstly, read upgrade policy.
- Secondly, contact us to request upgrade, providing your registration data.
- Thirdly, after you've received a new key, submit it.
What directions of transferring are supported?
When creating tasks in Easy Sync you define the action for each task. That action will be applied to all files (and subfolders, optionally) listed under them. There are three types of actions supported:
- Synchronize - files are bidirectionally copied, renamed and deleted until the contents of linked folders is equal.
- Copy/Move to Computer - files and subfolders from the folder on your device are copied / moved to the linked folder on your computer folder (***). Files and subfolders listed only under the folder on your computer(**) are left without changes.
- Copy/Move to Mobile device - files and subfolders from the folder on your computer are copied / moved to the linked folder on your mobile device(***). Files and subfolders listed only under the folder on your mobile device(**) are left without changes.
(*)Synchronization implemented in Easy Sync works as follows:
- Step 1. Contents of two linked folders is compared
- Step 2. Files and subfolders with equal names but with different Last modified dates (if there were found) are processed (***).
- Step 3. Files and subfolders listed only** under the folder on your computer are copied to the folder on mobile device.
- Step 4. Files and subfolders listed only** under the folder on your mobile device are copied to the folder on you computer
(**) Means that there a no files and subfolders with such names in the folder in the linked folder.
(***) file (or folder) having the latest (newest) date replaces the file (folder) with an older date without prompting.
How to add new task?
To add new task for synchronizing, copying or creating a backup of files and/or folders, just click Add task button in the toolbar of Easy Sync main dialog and follow these easy steps:
- Choose the action (see the options)
- Specify the folders (e.g. "\Storage Card\My notes" on the device and "c:\...\Documents\Notes from mobile\" on computer)
- Specify launch condition (see the options)
- Give task a name
How to edit existing task?
Right click on the task in the list. Click Options in context menu. In the opened dialog you can change any settings. Note: editing of tasks is available only when your mobile device is connected.
How to copy music and podcasts to the storage card of mobile device?
Using your Pocket PC or Smartphone to listen your favorite music/podcast and watch video? Then you'll love Easy Sync feature which allows to automate the process of copying multimedia files to the storage card of your mobile device. Please note: the speed of processing depends on ActiveSync (Vista Windows Mobile Device Center). And it is really slower than if you try to copy something directly to the Memory Card, taking it out of device and putting into card reader.
- Create new task
- Select "Copy to device" mode
- Locate the folder on your computer, where music tracks, video files, or podcasts are stored.
- Locate the folder on your mobile device's storage card where you wish the files to be copied to.
- Optional: specify the mask for the files (e.g. *.mp3 will copy only mp3 tracks, etc)
- Optional: uncheck "process all subfolders" option, if the folder on your computer has many sub-folders, but you would not like to copy files listed under them, just files in the root folder.
- Click Finish
- Optional: Answer "yes" to run synchronization immediately.
How to copy photos/recordings/notes/etc made with(on) mobile device to computer?
If your Pocket PC or Smartphone has a photo camera - once you will surely need to copy them to your computer (to send them to your friends, write on CD/DVD, to edit or just store them). You can also use your mobile device to make audio notes and here is the same situation - sometime you'll need to have them on your computer. Use the following instructions to automate the process of retrieving of photos, audio recordings, text notes, etc. created with (on) your mobile device to your computer.
- Create new task
- Select "Copy to computer" mode
- Locate the folder on your mobile device (or its storage card) where audio recordings/photos/notes/etc are stored.
- Locate the folder on your computer, where you wish the files to be copied to.
- Optional: specify the mask for the files (e.g. *.mp3 will copy only mp3 tracks, etc)
- Optional: uncheck "process all subfolders" option, if you would not like to copy files listed under subfolders, located in the selected folder on your mobile device you've specified.
- Click Finish
- Optional: Answer "yes" to run synchronization immediately.
- Optional: When task is completed - right click on it and select "Go to PC folder" to view copied files.
How to sync any docs/files between two computers using the storage card of my mobile device?
You can use the storage card of your mobile device to take any documents and files to work or at home. Just sync them automatically between your home and work computers, and use them whenever you need.
- Install Easy Sync on your home computer
- Create new task
- Select "synchronize" mode
- Specify the folder where documents (or files) you wish to be synced are stored on your computer
- Specify the folder on your device's storage card where the files will be copied, so you could take them with you.
- Optional: enter the mask for files to be process (e.g. only ".doc" files or only "*.txt", etc...)
- Install Easy Sync on your work computer and do the same steps as for your home computer.
Now you'll just need to run this task on each computer to have latest version of your documents (or files) available.
Note: please contact us to know if you need more than one license for using Easy Sync on several computers.
How to sync only specific files (not all in the folder)?
It is as simple as setting a mask in the dialog of Adding New pair of folders. Just select "Process files matching this mask" and use the text field below to enter, e.g. "*.mp3" to process only your MP3 tracks, or "*.txt" to sync only text files.
How to make a full backup of my mobile device
Under a "backup" of your device we mean a copy of all (excluding system and locked) files and folders stored in main memory and on internal and external memory cards. So, please note, that this backup doesn't include any other data stored on your device, like Contacts, Tasks, Settings, etc.
- Run Easy Sync
- Click Add button in the toolbar
- Locate the folder on your computer where you wish the backup of your PPC to be saved to
- Locate the top root folder on your mobile device
- Select "Copy to computer" mode
- Select processing of "All files"
- Click OK and Yes in the appeared dialog
- Wait until the sync process is finished
- Right click on the line with created pair of folders in the folders list and click "Browse folder on computer"
If later you'd like to restore that backup, read further instruction here.
How to Restore a Backup?
First of all we would like to admit, that for now Easy Sync isn't a full-functioning backup tool. We mean "backup" like a reserve copy of files, which can be stored somewhere on you computer, but not actually is able to be re-stored. So, nevertheless, after creating a full backup you'll have a copy of your device's file system in your computer's folders. Then, if you need to return to the state of files and folders that was backed up - create a new task. Locate the same folders as you've done in the backup task, but change the action to "Copy to mobile device". Run the task.
Attention: Please, be careful doing this operation, cause it will overwrite any files found on your device in case they have equal names with those from the folder with backup.
How to Sync Memory Card of Mobile Device?
With Easy Sync you are able to sync either full contents of your storage card to a desktop folder or just several folders from it. There is nothing easier. Just create a new pair of synchronized folders in Easy Sync and link the root folder of your device's storage card with a folder on your computer. That's it. After you run synchronization, the full-copy of your card's contents will be in the folder youve selected on your computer.
How to Sync Several Mobile Devices?
It is as simple as just connect each mobile device and create a list of synchronization tasks. Each time you connect one of your devices Easy Sync will automatically recognize it and load its profile with appropriate task list. If you wish to know which profile were already created with Easy Sync - go to File - Device Manager menu.
Please note: the identification of each device is based on it's Name, that is available in Windows Mobile Start - Settings - System - About. If you change this Name - please open Device manager in Easy Sync and rename the profile too.
Which options for launching tasks are available?
For each task you can select one of the following launch conditions:
- Manual executed only when you click toolbar or menu run buttons.
- On-connect executed each time you connect your mobile device to computer.
- Online immediately executed each time changes within linked folders are made
Moreover, you can additionally schedule the launch of your task.
How to Schedule Launching of a Task?
In the Task Wizard dialog on Step 3 tab you need to enable the Run on schedule option. Click Options... to configure a schedule for your task. You are able to choose between launching every day, week or months with lots of options inside (e.g. each 2nd day, each Monday and Tuesday, each 3rd Sunday at 9pm, etc...). You can also plan running of any task for the future date and time.
What if at the time when one of scheduled tasks is to be launched there is no connected mobile device?
In this case, this task will be executed at the first time you connect your mobile device to your computer within current day. If no connection was established at this day, the launch is discarded. For example, you have a task scheduled on 2 pm on Tuesday. It will be launched, if you connect your mobile device at any moment between 2pm and 11:59pm on Tuesday. If you will establish a connection later the task won't be launched.
Why tasks are launched with delay after device is connected?
Indeed, when you connect your mobile device to computer, launching of your tasks (which has on-connect or online launch condition) is delayed for several seconds to prevent conflicts with ActiveSync (Vista Mobile Device Center). We give some time to ActiveSync so it could process its own sync tasks for your mobile notes, email, task list etc.
How to know which files were synchronized if the process was aborted
When you abort sync process Easy Sync will show a message with folder and file name that was not process. That means, that all folders which are mentioned earlier in synchronized folders list in main dialog - were process, those, which are below the line with mentioned folder - were not processed.Which settings of Easy Sync I can change?
All options of the product can be found in the Settings dialog (File - Settings). This dialog consists of several pages which contain different product options. You may change their value as you wish. They are here for you, so use them to make your interaction with Easy Sync more comfortable.
"General" page has several basic options, that influence on product behavior in common cases.
"Notifications" page has options for showing you some pop-up messages that can inform you about events while Easy Sync works.
"Processing" page has options for treating some situations while processing your tasks.
How to hide program from task bar
Each running application in Windows is displayed as a button in task bar. You can hide this button of Easy Sync when main dialog of the application is minimized, so it will occupy less screen space and will not bother you while its service is not required.Please note: for this mode we suggest also turning on balloon notifications to be informed of what Easy Sync is doing.
How to uninstall Easy Sync
Go to your Windows Control Panel and launch Add/Remove Programs tool. Find "Easy Sync" item and click Uninstall. Follow the instructions of the wizard. The application will be removed from your computer.
Known Issues and Troubleshooting
I have problem running Easy Sync on Vista x64 (tips)
We made several tests under 64-bit Vista and found out that Easy Sync is compatible. But we have also found that if you're using mobile device running Windows Mobile 6, you may have problems with the connection. In that case you need to go to the settings of your PC connection on your mobile device and turn off the option called "Enabled advanced network functionality".
I get 'Invalid Easy Sync License' message. What is it?
This message is shown when Easy Sync can not read license information that you've someday entered. This may happen for a variety of reasons, but solution is simple. Just find your 5-digit registration code and enter it again to confirm the license validity. If you need any assistance in that situation, please contact us.
When I try to browse my device, Easy Sync hangs on the "Loading folders" message
Users of several models of iPAQ (hx2190, hx2410, hx2790) reported such issue. We can't locate the problem for now, cause it is somewhere outside Easy Sync. Maybe something breaks in the ActiveSync's (Vista Windows Mobile Device Center) connection or in some other system places. We are sorry for such inconvenience and will continue searching for the solution. Your help is appreciated!
I get "Can't read device name" message
Sometimes the connection between your mobile device and computer becomes unstable. It usually happens when you haven't rebooted your pc for a long time. So, you can get the message "Can't read device name". It means Easy Sync can't get the name of your mobile device to load the appropriate task list. Please, check your connection status in Microsoft ActiveSync dialog (Vista Windows Mobile Device Center).
The only way we found for now to solve the problem: restart Easy Sync. We are sorry for inconveniences.
I've changed a file on PC, but it doesn't seem to be synced to mobile device
There is a case when such behavior is possible. The most common example is: you've set up a task to continuously sync a folder with docs. But after you make changes to e.g. Excel or Word files, the new versions of docs are not synced to your mobile device. The reason is in access permissions to files you're working with. Such applications as Microsoft Office usually lock files they're working with. Easy Sync can't access them, while they're opened. So the solution in such situations is simple - just close the document you worked with so it could be synced to your device.
May be there are other cases when file is locked by another application and Easy Sync can't process it. You can contact us and to find out if there is s solution.
I've changed file attributes, but a task created to continuously monitor changes missed that
Yes, right. There is a little gap in tasks continuously monitoring changes made to files. Changes made to attributes are not reflected in real time. If you find this gap important - please contact us so we could knew there is a man who needs this gap to be filled.
Changes made to file on mobile device are not reflected in real time
If you've created a task to continuously monitor changes made to files and after you update files on your mobile device - nothing happens with linked files on computer - know that we haven't yet implemented monitoring in real time on the side of mobile device.
But there is a solution if you need to continuously reflect changes made to files on your mobile device to your computer. Just create a task and enable schedule for it. Set up it to run each 5 minutes and it will do the job you need.
If I run a task from Preview dialog, comparison of files starts again.
That true. If you run a preview for a task and then click Process now, files and folders will be compared again before processing. We can see a disadbantage in such behavior, tasks processing folders with many files can take quite a long time for comparing.
We are thinking of improving the algorithm, cause such changes can bring even more functionality to the preview dialog. Let us know if you have you own ideas about it (click here).
The specified path, file name, or both are too long
If you have FAT or FAT32 file system you can face with such issue. It is about a length of a path to a folder you wish to process with an Easy Sync task.
We are sorry, but that is a specific of FAT file system. We encourage you to use NTFS which is more flexible and modern.
List of unhandled exceptions. We need your help in fixing them.
There is a list of issues that happen very rarely and we need your help in gathering as much details about such problems as possible. If you've faced with one of the following errors - please click here to contact us.
We are not sure that all this bugs are still alive, cause we constantly working to imporove Easy Sync. But anyway, information from your side is much appreciated.
That's all, folks. Can't find the answer? Ask your question here.
